Assistant OPERATIONS Manager – Community Mental Health (Volunteer)

Time Commitment: At least 10 hours/week

Working Format: Hybrid (remote working with occasional in-person meetings in London); flexible working 9am-10pm UK time, Monday-Sunday

Application deadline: Rolling but we will prioritize applications submitted before 11:59 PM GMT June 13, 2025. We expect interviews to take place w/c June 16, with an anticipated start date in mid-July.  

Calling Future Leaders in community Mental wellbeing Operations!

Are you passionate about mental health, community wellbeing, and culturally responsive care? Looking to build real-world experience that can kickstart your journey into community operations, service delivery, or nonprofit management? 

Mind Axis C.I.C. invites you to be part of our mission to make mental wellbeing more accessible and relevant for all—especially young people from ethnic minority backgrounds. 

WHY JOIN US? 

This is not your average volunteer role. It's an opportunity to work at the intersection of community wellbeing, logistics, and programme delivery—perfect for those curious about how people, processes, and projects come together to drive impact. 

Whether you're looking to apply your degree knowledge, strengthen your CV, or just want to be part of something meaningful—this is your chance to make a real impact by supporting participant recruitment, service delivery, and community-based operations. 

Duties/Responsibilities: 

You'll play an essential part in coordinating the delivery of our Third Place sessions and Co-Design Workshops and participant recruitment efforts. From ensuring venues and resources are ready, to screening participants and supporting outreach, you'll gain valuable experience in operations and service delivery within a mission-driven organisation. 

Providing Administrative & Operational Support (30%) 

  • Organise and book venues for Third Place sessions and co-design workshops. 

  • Order and prepare materials and resources in advance for all sessions. 

  • Track and manage inventory of workshop supplies and printed materials. 

  • Help maintain a calendar of upcoming events and communicate details to the team. 

Assisting with Recruitment & Community Outreach (30%)

  • Create event flyers, infographics, and session guides that are visually engaging and inclusive. 

  • Collaborate with team members to ensure materials are aligned with our mission and accessible for all participants. 

Designing Engagement & Promotional Materials Using Canva (20%)

  • Create event flyers, infographics, and session guides that are visually engaging and inclusive. 

  • Collaborate with team members to ensure materials are aligned with our mission and accessible for all participants. 

Taking Minutes & Managing Participant Records (10%)

  • Take minutes during internal team meetings. 

  • Track action items and decisions to ensure clear communication and follow-up. 

  • Assist with compiling data and narratives for grant reporting and programme evaluation. 

Conducting Telephone Screening of Participants (10%)

  • Carry out structured telephone screenings to ensure participants meet inclusion criteria. 

  • Explain the purpose and structure of our sessions in a professional, approachable way. 

  • Provide clear information, answer questions, and help onboard suitable individuals into our programmes. 

  • Log screening data and flag any safeguarding concerns or support needs to the team. 

Essential Criteria:

  • Currently studying or holding a Bachelor's degree in any field

  • Excellent organisation and time management skills

  • Strong attention to detail

  • A creative mindset

  • Strong interpersonal skills; able to engage with diverse participants

  • Ability to travel to Hounslow (West London)

Desirable criteria:

  • Interest in programme delivery, people management, or community operations 

  • Experience with social media content creation 

  • Experience in outreach coordination 

Benefits:

  • Travel stipend for commuting costs

  • A professional reference upon successful completion

  • Hands-on experience in service delivery, outreach, and programme logistics 

  • Insight into how inclusive recruitment and people operations work in grassroots organisations 

  • Opportunities to network with professionals 

  • The chance to make a lasting difference in your community 

How to Apply: 

This is more than volunteering—it’s an opportunity to grow, connect, and help build the operational backbone of a community mental health movement.

Apply now and be part of a team that’s reimagining care through smart systems and inclusive service delivery.